FAQ

FAQs

Shipping

These accessories look great. I’m ready to order but when will I get it?

Orders will be shipped with 3-4 business days. Orders under 1 lb are shipped through USPS First Class Shipping, which typically take 2-5 business days to be delivered. Order over 1 lb are shipped through USPS Parcel Select, which takes 2-8 business days to be delivered. 

Priority Shipping is available if requested before ordering. 

Great! But how much does shipping cost?

If you’re curious about how much shipping will cost, simply add an item(s) to your cart and pop in your zip code to get a shipping cost estimate.

What if my order gets lost in the mail?

Contact me ASAP if your package does not make it to you! I will try to work with you and the post office as best as I can to make sure you’re happy.

Can I pick up my items if I live in the city?

Sorry, no local pick up is available.

Items

What I want is sold out. Can I get it later?

Depending of if I still have the same fabric and zipper style in stock, I will remake the same item but there is no guarantee as I’m always buying new fabric and zippers. The best advice I can give is if you see it and you want it, buy it! :)

Or feel free to contact me and I can let you know if I plan on making more of a particular item.

There is a wishlist feature on my site that will allow to “save” an item but wish-listing an item does not prevent others from buying it.

Do you do custom orders?

Yes. Please contact me at info@doubleclutched.com.

If you see a fabric you like but want it in different item (for example you like the fabric used for a wallet but would like it in zipper pouch) contact me and I can check if I have enough fabric available. There may be an extra charge for custom orders. 

I’m local. Can I buy some fabric and have you make an item?

At this time, this is not an option.